What cruise lines could teach airlines

Apparently my airline rant touched a nerve with some of you.
Now that I have that off my chest, I want to share a positive.
My wife and I flew to Honolulu a year ago.
The airlines managed to lose our luggage en route-- again.
We boarded our cruise ship and told them what had happened.
The cruise people couldn’t have been nicer.
The next morning, our luggage was sitting outside our door.
It was like Christmas for two weary airline travelers.
The cruise from Hawaii to Tahiti was like that, too.
The crew could not do enough for us. We felt like royalty.
Even a grumpy Canadian at our table cheered up.
He had words with the maitre d’ the first evening.
After that, the waiters killed him with kindness.
Here’s a question: How do cruise ships train their crews that well?
Why can’t the airlines? They treat us like slaughterhouse cattle.
Have you had a good experience? Please share it with us.
Now I want to alert you to an opportunity we’re working on.
We’re planning a December entrepreneurs’ Caribbean cruise.
On board, we will offer mastermind sessions in the mornings.
These are customized for you, your business and your clients.
The rest of the day will be yours to enjoy with your family.
And it will be tax deductible -- from 2009 revenues.
Interested? Drop me an email note.
I’ll send you details as we work them out.
Meantime, I have a new book to boost your sales.
Its strategies boosted our net profits 160.3% last month.
For a free video interview about it, please click here.

Taking care of business

I flew to New York City Saturday for my sister’s birthday.
You have to love someone one heckuva lot to do that.
New York winters, like many New Yorkers, have sharp elbows.
It took four flights to get me there and back. None were on time.
The son of one of my sister’s friends works for Disney in Orlando.
Disney, you may recall, treats their customers as "guests".
That’s a far cry from how the airlines treat you.
You might as well be cattle to them.
If we treated our advertisers and subscribers that way, guess what?
We would be in as bad a financial fix as the NY Times.
We cruised from Honolulu to Tahiti 14 months ago.
It was a great experience. We could have been royalty.
The cruise line employees treat you that way.
Not the airlines. We were stranded for two days in Tahiti.
Now there are worse places to be stranded.
But we needed to go home. We had clients to take care of.
Have you had a wonderful experience on an airline?
Or have you had a crummy one?
Click on the comment button at the end of this blog.
Let me know about your experiences.
We’ll share them with everyone. Venting is healthy.
For a free video on my new book, please click here.