Always put your customers’ interests first

Yesterday we talked about a great turnaround.
How Kimberly-Clark became a first class papermaker.
Today I want to share with you a personal story.
One of my heroes was a Level 5 leader in Congress.
The late Floyd Spence was our South Carolina neighbor.
He was a retired Navy captain and 16-term U.S. Congressman.
He chaired the House National Security Committee.
He had been a high school and college star athlete.
He had edited the law journal in law school.
Yet he was one of the most modest men I’ve ever known.
In running for re-election, Floyd didn’t talk about himself.
He didn’t talk about what he was doing for the voters.
Floyd was interested in what was on his constituents’ minds.
He wanted to know their needs and concerns.
He was committed to constituent service.
He survived a double lung transplant.
It gave him 10 more years of a life of service.
Thousands came to pay their respects to his family
Thousands more attended his funeral.
He always put his constituents’ interests before his own.
Always put your loved ones’ and customers’ interests first.
Tomorrow we’ll talk about a test of faith in a POW camp.
For more on leadership, click here.